- Auditing
- Cost of Quality
- Customer Satisfaction and Value
- Environmental Manag. and Sustainability
- Global Quality
- Innovation
- Leadership
- Lean
- Process Management
- Product Development and Recall
- Quality Management
- Safety
- Six Sigma
- Social Responsibility
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Teams
- Total Quality Management
- ISO 26000
- Economic Case for Quality
- err
- Change Management
Upfront: Lessons Learned
Quality Progress has published articles by many respected quality leaders. Armand V. Feigenbaum is one of the last living gurus, and this month, we have yet another of his enlightening and insightful articles....
Up Front: Get the Scoop
As a journalist, it was a treat to discover this mont's cover story--which follows the auditing theme--is based on secrets and tips gleaned from journalists that auditors can use to facilitate teh msot effective, insightful audits possible....
Up Front: Love It/Hate It
Nothing stirs up controversy within the quality community quite like Six Sigma. Based on letters, comments and articles, I think it's safe to say Six Sigma might just be one of the most revered--and possibly one of the most reviled--quality methods.....
Up Front: Baldrige Backbone
Since its inception in 1987, the Malcolm Baldrige National Quality Award has recognized U.S. organizations for achieving quality and performance excellence......
Up Front: Media Revolution
In my 15 years in publishing, economic cycles and consumer habits have significantly changed advertiser behavior....
Up Front: Hold Tight
Tales of economic hardship are easy to come by these days. To be honest, when QP editors set about assembling the collection of anecdotes on quality and the economy contained in the feature story, “Weather the Storm,” I braced myself for the worst....
Up Front: Brave the New World
I've attended some dud presentations in my day--the kind where you later say to yourself: "I wish there had been some more solid ideas I could implement now," or even worse, "That was a serious waste of my time!"...
Up Front: Culture: Change!
True culture change is finicky: It requires a clear strategic plan, leadership support, adequate resources, coordinated implementation and lots of patience. " Author Leon Spackman offers sound advice that can be applied to almost any type of organization ...
Up Front: The Road Back
I’ve had friends and family in the automotive, financial and construction industries lose their jobs, and I’ve heard about dozens more “friends of friends” who got laid off and are looking for work while struggling to make mortgage payments. According to ...
Up Front: Don't Panic!
In today's sickly economy, consumers are attempting to stretch their dollars further than a candy-craving kid looking to spend a nickel at a dime store......
Up Front: Pay It Forward
A popular way of keeping in touch with friends these days is through the social networking site Facebook. Via ASQ’s mentor network, less-experienced members benefit from the experience of ASQ fellows, who can provide education and career advice. We want t...
Up Front: Labor Pains
It's not exactly shocking, the recent news from the Conference Board predicting that we'll see "greater deterioration in the labor market......
Up Front: Reap What You Sow
Most would agree that common sense, as the saying goes, isn't all that common. But what about quality? Is quality a given?...
Online Sidebars Sanders
Increasing movement from quality of product to quality of management and the organization. The systems approaches the quality profession has evolved through ISO 9000 and other management system standards will be valued by organizations looking to bring qu...
What's Up?
Study participants outlined the forces, four scenarios in which they might play out, and the implications to quality, organizations and the profession. Study participants were asked to envision the implications of the key forces and scenarios for quality ...
Up Front: Future in Focus
In his 2004 book, Futuring, Edward Cornish wrote: "The goal of futuring is not to predict the future but to improve it. We want to anticipate......
Up Front: Use It or Lose It
The overall number of problems reported by owners of 2005 model-year cars improved by 5% over 2007 to 206 per 100 vehicles, according to the J.D. Power and Associates 2008 Vehicle Dependability Study, maintaining...
Up Front: Know It All
About 75% of respondents to QP's recent 2008 readership survey said they visit www.qualityprogress.com regularly. This was good news following the website's redesign...
Up Front: When the Going Gets Tough
Lately, it seems as if challenging U.S. economic conditions have transcended the often less palpable, big picture trends—including record foreclosure rates and dismal stock market reports—and have hit closer to home...
Up Front: A Fresh Perspective
Attending a conference geared toward your professional interests is kind of like getting your teeth cleaned. On both occasions, you walk away feeling refreshed, reinvigorated, and—if you're lucky—with a smile on your face...
Up Front: Safe and Sound
As the barriers to international business swiftly crumble and supply chains mesh into a wider and thicker net across the globe, the issue of product safety has taken on new significance...
Expert Answers: May 2008
Government and cost of quality ... Understanding the slack factor....
UpFront: The Legacy of J.M. Juran
In a short space, it’s impossible to describe the broad and lasting contributions of a man whose career spanned more than seven decades and who brought the quality profession and the business world such tomes as Juran’s Quality Control Handbook and Manage...
Up Front: Defining Social Responsibility
Social Responsibility (SR) has entered our modern-day lexicon and everyday practice, particularly in the corporate arena. Organizations worldwide espouse their social and environmental awareness and advocacy efforts...
Up Front: Made to Measure
FOLIO magazine is to the publishing world what QP is to quality professionals, and as a writer and editor I always look forward to FOLIO’s informative, industry focused articles....
Up Front: A New Page
I’ve never been one to view New Year’s resolutions as an efficient approach to effecting positive change—the concept just seems counterintuitive to the logic behind continuous improvement. I figure, if you want something done, do it—now....
UpFront: What Are You Worth?
In a family’s pecking order, firstborns tend to make more money than their siblings—in fact, research shows a 1% drop in income for every step down you are in birth order....
Up Front: Quality Gets Personal
"An ounce of prevention is worth a pound of cure." The author of this month's cover story leads off with the adage, appropriate for an article that draws a cogent parallel between process improvement applied to quality and good health....
Up Front: Making the 'Decision' Easier
The "Decision-to-Join" study, conducted by ASAE & The Center for Association Leadership, surveyed the combined memberships of 18 organizations, including ASQ, to examine the reasons people joined, or chose not to join, their respective associations....
Up Front: The Quality/Creativity Paradox
In the June 11 BusinessWeek article, "3M's Innovation Crisis: How Six Sigma Almost Smothered Its Idea Culture," it seems the writer had his mind made up before he put pen to paper....
Up Front: Forward Thinking
As quality professionals, you're trained to place intense emphasis on the voice of the customer, and certainly, there is great value in being highly attuned to customers' needs and wants. But there are certain things customers can't tell you....
Up Front: Quantifying Quality
At ASQ's world headquarters, quality surrounds us - literally. "Quality quotes" line the walls, a complement to the building's decor and a constant reminder of why we're here....
Up Front: A Time for Change
Just like you, QP editors are always looking to improve our processes and product. Many of the changes we've made over the years have occurred behind the scenes, or were subtle enough that they went unnoticed on first glance....
Up Front: Warming Up to Sustainability
Quality is inherently tied to social responsibility....
Up Front: An Editorial Evolution
Since joining Quality Progress in November, I've given a lot of thought to how quality touches everyday life. So much we take for granted can be attributed to the hard work of quality professionals....
